Qualifications
Olivia S.
Herriford
Olivia Herriford is an
accomplished and versatile leader with over twenty-five years of experience in
the information technology industry, broad market knowledge, and a record of
consistent success bringing out the best in people, teams, and partnerships.
EXPERIENCE
1996 - Present
Herriford
Consulting - Walnut Creek, CA
Herriford
Consulting provides
private, public, and social sector organizations with strategic planning and
interim leadership.
Interim Management
Vice
President, Critical Path, Inc. 1999-2001
Assumed an initial
position as Director of Implementation and developed the team responsible for
implementing Critical Path’s out-source messaging services. Objectives
accomplished included expansion to Europe; productivity improvement; internal
and external partnerships to meet services level agreements; and the
identification and preparation of my successors, leading to expansion of the
position to Vice President. These successes led to a new role as Vice President,
Company Initiatives, leading a small team that collaboratively developed the
strategy and plans for Critical Path’s profitability goals.
Business Development Manager, Informix Software –
1997
Developed
Informix’s electronic commerce solution strategy. Researched, developed and
managed strategic, value added relationships with software development and
systems integration partners that delivered Internet technology-based solutions
that complimented that startegy. Worked
closely with Informix customers, field sales, marketing, chief technology office
and channels organization, resulting in significant relationships with three
targeted partners.
Consulting Engagements
Specific
roles have included information technology project management, business analysis
and requirements definition, market research, program design, strategic
planning, group facilitation, and workshops on congruent work/life ethos.
Client list includes Business Engine Software, Norstan Consulting,
E*Trade, Kaiser Permanente, Informix Software, TechProse, Wells Fargo Bank, YMCA
of San Francisco, San Francisco City and County Dept. of Telecommunications and
Information Services, Nevada County Courts, the Women’s Economic Agenda
Project, and the San Jose Children’s Discovery Museum.
1988 - 1996 Tandem Computers, Inc. -
Cupertino, CA
Marketing Manager, Multimedia:
1995 - 1996
Developed
strategy, partnerships and business with interactive broadband solution and
service providers (telcos and cable operators). Researched and proposed solution architectures required for
digital services management by matching market requirements with software
solutions from strategic partners. Provided
field support for emerging opportunities and represented Tandem in technology
and business forums.
Executive Assistant:
1993 - 1995
Executive
assistant to the VP and General Manager of the Multimedia Division. Developed
and implemented key areas of the business plan, solution requirements and
interdepartmental processes and communication.
Prepared and managed $3 million department budget.
District
Systems Manager, Telco West:1988
- 1993
Managed
pre-sales, customer support, and professional services activity at Pacific Bell
and US West. Responsibilities also included account and project management;
professional services engagement management; management of office facilities and
administrative staff. Managed and directed a staff of 12 analysts (in five
different locations) to match district objectives. Assisted sales management with tactical planning to
achieve annual revenue goals ranging from $5-30M.
Planned and led several major technology implementations in environments
consistently rated number one in availability and customer satisfaction.
Recognized as a Tandem Outstanding Performer in 1989.
1986
- 1988
INGRES - Alameda, CA
Manager,
Technical Support Services
Managed
the West Coast Technical Support operation.
Developed and implemented new processes and systems that improved
productivity, met service goals, facilitated situation management, and
effectively escalated problem resolution.
Hired and developed a management team that resulted in improved
department morale and a 50% reduction in turnover. Authored the company's first Technical Support Users Guide.
1984
– 1986 Tandem
Computers, Inc. – Cupertino, CA
Branch Systems Manager, East Bay
1985
- 1986
Similar
responsibilities as District System Manager above, accountable for four systems
analysts, pre-sales support for an annual revenue goal of $6 million, and
post-sales support for all East Bay accounts.
Lead Account Analyst: 1984-1986
1973
- 1983 Dun & Bradstreet Computing Services
Regional
Manager, Systems Support - San Francisco, CA 1980 - 1983
Managed
a team of system engineers and development programmers supporting a timesharing
operating system running in-house at Chevron, Pacific Bell and Bank of America.
Performed account and project management, systems planning, contract
negotiation, and corporate and field sales interface. Restructured and created
an organization that reversed a negative employee and customer satisfaction
trend, contributing to the growth in the number of systems managed from five to
eleven in less than three years.
Branch
Technical Manager - Los Angeles, CA
1976 – 1980
Senior
Technical Representative – Los Angeles, Irvine, San Diego, CA
1973 - 1976
EDUCATION
D.M. Organizational
Leadership, University of Phoenix Online – June 2002
M.B.A., University of Phoenix, San Jose, CA
- February 1997
B.S. Applied Mathematics, Northrop
University, Los Angeles, CA - June 1973
ORGANIZATIONS
Director and Treasurer, Children’s
Discovery Museum Board - San Jose, CA
Director, Bayview Hunters Point YMCA Board–
San Francisco, CA
Recording Secretary, Black Data Processing
Associates, Bay Area Chapter, Oakland, CA
Member, National Black MBA Association –
San Francisco, CA
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