Qualifications

Victor M. Rocine

Summary of Qualifications & Skills

Organization change management – Over 10 years as a senior change strategy practitionerassisting Fortune 500 clients design and deploy new organization structures, processes, technologies and systems. Consulted with 50+ clients on a variety of organizational effectiveness, design and development issues.
Project management – Over 15 years’ “Big 5” management consulting. Led over 100 major business critical, cross-functional projects in a variety of situations (e.g., ‘start-ups’, ‘turnarounds’, ‘mergers’). Industries: High Tech, Financial Services, Health Care, Pharmaceuticals, Services.
Process excellence – Led and coached many business process improvement and breakthrough design teams in most major business functions. Supported several organizations start, plan, implement and sustain enterprise wide quality, service and profit improvement initiatives. Practical knowledge and comfort with a wide range of quality tools/methods including Six Sigma and Baldrige.
Strategic planning – Led and facilitated development of over 20 strategic business and strategic marketing plans. Designed the strategic planning process for several organizations, including links to other strategic management processes (e.g., budgeting, performance management).
Leadership, team and employee development – Designed and facilitated over 400 customized workshops/seminars for executives and teams, including Board development. Designed, delivered and evaluated training programs.
Strong communication, influencing and facilitation skills – Communication strategies. Hundreds of executive reports/presentations. Executive coaching. Facilitation at the executive and Board level.
Global perspective – Led global teams and global projects. Lived and worked abroad.

Professional Experience & Selected Achievements

Org.Builders, (2001 to present), Principal, San Francisco, CA

Support clients to achieve business results by increasing organization capabilities and effectiveness.

Developed launch strategy and communications for a new web-based payroll system.
Participated in a culture due diligence assessment for a proposed global high tech merger.
Developed “internal branding” strategy to ensure delivery on the brand promise from the inside-out.

PricewaterhouseCoopers, (1998 to 2001), Principal Consultant, San Francisco, CA

As a leader within the Organization and Change Strategy Practice, helped clients deal effectively with people and organizational issues associated with technology driven change. Managed projects/teams.

Designed and facilitated over 100 customized workshops for FORTUNE 500 companies on eBusiness, business requirements, project planning, team and management development, and change management. Workshops ranged in size from 12 to over 100 participants.
Led change management for global customer relationship management (CRM) project at SGI (formerly Silicon Graphics Inc.). Project was highly successful and impacted over 2000 end users.
Led change management and deployment planning for global SAP (ERP) project for IBM, affecting 4,000 end users in 10 countries. Supported a supply chain (SCM) optimization (i2) project.
Led change management for an ERP financials implementation with a major US insurance carrier.
Managed national adoption of new preferred vendors program for employment services resulting in a net savings of $1.5 million annually.
Supported merger of three internet companies into a new organization structure.

Accenture (formerly Andersen Consulting), (1995 to 1998), Practice Leader, Toronto, Canada

Led the Organization Design and Development (OD&D) Practice in Canada -- 20 consultants.

Provided change management leadership on difficult, complex business integration engagements.
Designed several new organization structures for a variety of clients.
Led virtual global teams on cultural transformation and strategic alliances.

ChangeMasters, (1992 to 1995), Founding Partner, Toronto, Canada

Supported client organizations improve performance through strategies to increase customer satisfaction, enhance processes, and build more effective teams.

Redesigned and streamlined key financial processes for large construction company. Reduced release of financial information from 22 days to 5 days after closing while increasing data quality.
Developed plan for the Ontario Government to introduce graduated licensing program for new drivers. Plan formed the basis for additional funding and was successfully implemented.
Published two handbooks on cross-functional and self-managed work teams for the Society of Management Accountants of Canada; distributed in U.S., U.K., Australia and Canada.

Coopers & Lybrand Consulting Group, (1982 to 1992), Principal, Toronto, Canada and London, UK

Joined as Consultant in 1979; promoted to Senior Consultant in 1981, Manager in 1984, and Principal in 1987. Responsible for achieving sales targets, project profitability, and meeting annual budget and practice plans. Managed staff of five.

Conducted and directed over 100 client projects in a broad range of industries, including health care, insurance and financial services, ranging in value from $100,000 to multi-million dollars.
Established highly successful business development programs, including several executive development seminar series, sponsorship of an Innovative Management Awards, quarterly newsletter.
Co-led Coopers & Lybrand Center for Excellence in Customer Satisfaction.
Built profitable Public Sector Management practice, achieving $1 million in annual sales. Earned national reputation as expert and speaker on Public Sector Management.

Education & Professional Accreditation

MS, Urban Affairs, University of Wisconsin, Milwaukee, WI
BA, Kent State University, Kent, OH.
CMC, Certified Management Consultant

Publications, Lectures & Seminars

Published over 20 articles and four books. (List of selected publications available upon request.)

Speaker at national and international forums on change management, leadership, strategic management, service excellence, empowerment and quality management. Guest lectured at MBA programs.